Abstract: The purpose of the paper is to discuss the application of the Integrated Process Model of Intercultural Competence in designing a survey questionnaire and an in-depth interview scenario, which have been used in an empirical study to collect reliable statisitical and textual data on the process of acquiring intercultural competence in multicultural project teams. For this, the article first defines some terminology and explains why the dialectical approach to intercultural communication has been selected and incorporated in the Integrated Process Model of Intercultural Competence. Then it reveals how the same Model has been operationalized to design, validate and test the research tools to prove the reliability of the collected data. At this point, the paper presents some results from the empirical study on factors, influencing the process of acquiring intercultural competence and discusses them from the dialectical perspective. Finally it concludes that both the presented approach to designing of the survey tools, based on the Integrated Process Model and the tools themselves are important and useful as their application contributes to a deeper understanding of the dynamics of intercultural communication and indicates how intercultural competence could be managed for better team effectiveness. Full text…